AC & Refrigeration Service: Warranty, Repair & Express Support in Kollam

Frequently Asked Questions

Do I need to have used HRS before to book a service call?

No. You do not need to have purchased the unit from HRS or to be on an AMC. We handle one-off repairs across all major AC and refrigeration brands, whether the unit is still inside its warranty period or well past it.

My AC is still under warranty but I did not buy it from HRS. Will you attend?

Yes. An in-warranty unit is normal work for us, not a call we push away. On the brands where HRS is the authorised partner, we log the claim through the official channel so the coverage continues undisturbed. On other brands, we attend, diagnose, and tell you plainly which part of the fault the manufacturer should be carrying and which part is chargeable, so nothing done on our visit puts your coverage at risk.

What is the difference between warranty service and out-of-warranty service?

Warranty service applies when the manufacturer is covering the fault, usually because the unit is still inside its warranty period and the failure is a covered defect. We handle that end-to-end for products HRS has sold and for the brands where we are the authorised partner, and we handle diagnosis and claim routing on in-warranty units from other brands. Out-of-warranty service is regular chargeable repair work, where parts and labour are billed normally.

How many services are included during the warranty period?

Across a standard two-year warranty period on an HRS-sold system, four visits are scheduled: three dry services and one wet service. A dry service covers filters, coil and blower inspection, drain and drain-pan checks, electrical connections and recorded performance readings. The wet service is the deeper visit where the indoor coil is chemically washed with the drain path properly directed. Keeping that schedule protects the coverage as well as the equipment, because neglect-driven failures are the ones a manufacturer is entitled to question.