Loading...
Company evidence
What HRS is, stated plainly and backed by record.
Registration, certifications, operating locations, divisions and delivery process for Hitech Refrigeration Services, set out for clients, procurement teams and auditors. Every figure carries a recorded source, an owner and a review date.
Last reviewed: 2026-08-09
Legal identity and registration
Public records that can be checked independently against the MCA and GST databases.
- Registered name
- Hitech Refrigeration Services Pvt. Ltd.
- Corporate Identity Number (CIN)
- U29306KL2008PTC023322
- GSTIN
- 32AACCH1441F1Z9
- Incorporated
- 2008
- Business lineage from
- 1999 (Aircon India South)
- Registered office
- Trisha Complex 45/1408B, Toll Gate Road, Pachalam P.O., Kochi 682012
Service lineage traces to Aircon India South, started by P.V. Alex in 1999. HRS Pvt. Ltd. was incorporated in 2008. The public '25+ years' figure counts the lineage, not the incorporation.
Verified figures
Only figures with a recorded source appear here. Any statistic still awaiting evidence is deliberately excluded.
25+
Years Active
Counts business lineage from Aircon India South (1999), not HRS incorporation (2008).
65+
Team Members
Total company headcount, all roles. Owner-confirmed 2026-08-06. This figure supersedes the 'over 145 staff members' line that appeared in the 2026 ISO recertification news item.
5
Operating locations
Head office, Bus & Reefer workshop, and three branches. All five publish a street address.
3
Divisions
Projects, Service Operations, Bus & Reefer.
300K+
Tons Installed
Administrator-confirmed cumulative HRS installation figure. Retain as an approved public company statistic.
36M+
Sq Ft Cooled
Administrator-confirmed cumulative HRS cooled-area figure. Retain as an approved public company statistic.
220K+
Man-Days
Administrator-confirmed cumulative HRS field-work figure. Retain as an approved public company statistic.
17,000 TR
Air conditioning under AMC
Cooling capacity currently maintained under HRS annual maintenance contracts, as at October 2026. A live portfolio figure, separate from the cumulative tons installed.
2,000 HP
VRV/VRF under AMC
VRV and VRF outdoor capacity currently maintained under HRS annual maintenance contracts, as at October 2026, in addition to the 17,000 TR.
1,000
Split ACs installed a year
Approximate number of split air conditioners HRS supplies and installs in a year, across homes and businesses in Kerala.
Certifications and memberships
Held certifications are listed separately from those still being pursued. We never describe an in-pursuit standard as certified.
ISO 45001:2018
Occupational Health and Safety
In pursuit, not yet certified
- HACCP / ISO 22000 - Food Safety Systems
Service divisions
Three divisions under one company, which is why a site with mixed requirements stays on one contract and one accountability chain.
Projects
Turnkey SITC delivery, meaning supply, installation, testing and commissioning under one scope, with design, equipment planning and handover for commercial HVAC, cold rooms, industrial refrigeration, ducting and residential systems.
Service Operations
Annual maintenance and O&M contracts, planned preventive maintenance, warranty and out-of-warranty repair, precision cooling support, and breakdown response.
Bus & Reefer
Bus air conditioning, transport refrigeration unit installation and service, and PUF-insulated GRP truck body fabrication, run from the Kalamassery facility.
Operating locations
These are the locations HRS actually occupies. Work across the rest of Kerala is dispatched from them.
Head Office
Trisha Complex 45/1408B, Toll Gate Road, Pachalam P.O., Kochi, Kerala 682012
Ernakulam district
Bus & Reefer Service Facility
Plot No. 79, Major Industrial Area, Kalamassery Industrial Estate, Carborundum Road, Kalamassery, Kochi, Kerala 683104
Ernakulam district
Thiruvananthapuram Branch
215 SCT Nagar, Chalakudy Lane, Medical College P.O., Thiruvananthapuram, Kerala 695004
Thiruvananthapuram district
Kozhikode Branch
33/1047, NMV House, Poolakadavu Road, Opp JDT Nursing Home, Marykunnu P.O., Kozhikode, Kerala 673006
Kozhikode district
Thiruvalla Branch
Ground Floor, Panachimootil Building, Near YMCA, Anallur Muzhi, Thiruvalla, Kerala 689107
Pathanamthitta district
Coverage
HRS serves all 14 districts of Kerala. We dispatch our staff and equipment from the nearest of the dedicated locations above for the following districts.
Thrissur · Kannur · Kollam · Kottayam · Malappuram · Palakkad · Alappuzha · Idukki · Kasaragod · Wayanad
Technical capabilities
The ten service families HRS delivers, and the division that carries each one.
| Service | Division |
|---|---|
| Commercial and corporate HVAC | Projects |
| Annual maintenance contracts | Service Operations |
| Precision cooling | Service Operations |
| Transport refrigeration and reefer body | Bus & Reefer |
| Cold rooms and walk-in coolers | Projects |
| Industrial refrigeration | Projects |
| Bus air conditioning | Bus & Reefer |
| Ducting, fabrication and ventilation | Projects |
| AC and refrigeration repair, warranty and express support | Service Operations |
| Residential air conditioning | Projects |
Manufacturer relationships
Stated by relationship type rather than as a blanket claim, because sales, installation, warranty service and out-of-warranty service are different things.
| Manufacturer | Relationship | Territory |
|---|---|---|
| Daikin Zanotti | Dealer - India's leading dealer | India |
| Daikin | Authorised sales and service | Kerala |
| Carrier | Authorised sales and service | Kerala |
| Schneider Electric | Authorised service | Kerala |
| LG | Authorised sales and service | Kerala |
| Godrej | Authorised sales and service | Kerala |
| Toshiba | Authorised sales and service | Kerala |
| Midea | Authorised sales and service | Kerala |
| Eberspaecher Suetrak | Authorised service | Kerala |
| Thermo King | Authorised service | Kerala |
| Carrier Transicold | Authorised service | Kerala |
| Ice Make | Dealer | Kerala |
Parts policy. Authorisation decides how a warranty claim is routed. It does not decide what goes into the machine. HRS fits genuine manufacturer parts on every brand it services, including the brands in this table and the ones outside it. On an authorised brand the part comes through the official channel; on the rest it is still sourced genuine. A local substitute is not fitted to close a job faster, and where a genuine part is no longer manufactured, we say so and discuss replacement rather than working around it.
Relationship terms are set by each manufacturer and can change. If you need the current status confirmed in writing for a tender or procurement file, contact us and we will provide it for the specific brand and scope you are assessing.
Sectors served
Where HRS has delivered work. Sector experience is not a guarantee of suitability for a specific site, which is what the site inspection establishes.
- Banking and branch networks
- Hospitals and healthcare
- Hotels and hospitality
- QSR and restaurants
- Retail and supermarkets
- Server rooms and data centres
- Food processing and seafood
- Pharmaceutical and regulated storage
- Cold chain and logistics
- Bus and transport fleets
- Government and institutional
- Residential and villa projects
Project delivery process
The sequence a project or service job runs through, so you know what happens between the enquiry and the handover. Steps 5 to 9 are the SITC scope a tender usually asks a contractor to price.
- 1
Enquiry
We review the client details before the first inspection, including the requirement, equipment, location, urgency and any photos or plans.
- 2
Site inspection
Free inspection and diagnosis. We work within the client requirements as best we can, prioritise effective cooling over the long term, and assess positioning, pipe routes and core-cutting locations without damaging beams.
- 3
Requirement assessment
Load, usage pattern, occupancy and operating hours established.
- 4
Engineering or diagnosis
System selection and sizing for projects; fault isolation for service work.
- 5
Proposal
Written scope of work, equipment list, BOQ and commercial terms.
- 6
Installation or repair
Executed to the agreed scope, phased around site operations where needed.
- 7
Testing
Performance, airflow and electrical checks, with balancing recorded where the scope includes it.
- 8
Commissioning
System brought to setpoint and confirmed against design parameters.
- 9
Documentation
Service report, equipment records and handover paperwork issued.
- 10
Warranty or AMC support
Ongoing cover under the manufacturer warranty, the HRS guarantee, or an AMC.
Before your first visit
We review the details you share before the first inspection. Your requirements guide the plan, with effective cooling over the long term as the priority. We assess equipment positioning, pipe routes and core-cutting locations so the work avoids damaging beams.
- Free site inspection and diagnosis
- Site inspection and diagnosis are free. Repair charges depend on part availability and the time and effort involved.
- Response within two business days
- HRS provides an appropriate response within two business days.
- 30-day service correction
- Any faults arising within 30 days of a successful repair or service will be corrected at no extra charge, subject to exceptions.
- No cancellation charges
- No cancellation charges apply.
The response period covers our reply and next-step coordination. Visit and repair timing are confirmed after review; any agreed contract SLA applies.
Service escalation
What happens when something goes wrong, and who it reaches if the first visit does not resolve it.
First contact
Customer care on +91 98475 54999, or the division contact on a live contract.
Ticket logged
Call recorded with site, equipment and fault description.
Dispatch
Routed from the nearest office or branch to the site.
Escalation
Unresolved or repeat faults escalate to the division head, then to the COO.
Contract accounts
AMC sites take priority over non-contract service calls.
Safety and documentation practice
What is recorded on a job, and the standards those practices sit under.
- A written service report is issued after every AMC visit, listing findings and next steps.
- Equipment records are maintained per site so service history stays with the asset, not the technician.
- Site work follows the occupational health and safety system certified under ISO 45001:2018.
- Quality processes are certified under ISO 9001:2015; environmental management under ISO 14001:2015.
- Installation and commissioning are checked against design parameters before handover.
Warranties and limitations
Stating the boundaries matters as much as stating the capability. These are the limits we will not talk around.
Manufacturer warranty
Covers the product, on the manufacturer's terms. On brands where HRS is the authorised partner, claims are logged through the official channel so cover is not disturbed.
The HRS guarantee
Any faults arising within 30 days of a successful repair or service will be corrected at no extra charge, subject to exceptions. Manufacturer warranty is separate.
No fixed-rate AMC on transport cooling
Bus AC and transport refrigeration units are not offered on fixed-rate annual contracts. Vehicle usage and route conditions vary too much for that to be honest pricing. Structured periodic maintenance is offered instead.
Response and visit planning
HRS provides an appropriate response within two business days. Site attendance and repair timing are confirmed after review; any agreed contract SLA applies.
Coverage is not uniform per service
Not every service is delivered identically in every district. Transport refrigeration and bus AC in particular are run from the Kalamassery facility.
Sector experience is not site assessment
Having worked in a sector does not mean a given system will suit your site. Sizing follows the site inspection, not the sector.
How our company facts are checked
How each figure above is sourced and kept current.
- Company facts are held in a single internal register with a source, an owner and a review date against each entry.
- A figure without a recorded source is never published as a verified figure.
- Certifications are listed separately from standards still being pursued, and are never merged into one claim.
- Client names appear only where we hold permission to publish them.
- If you believe any figure about HRS is inaccurate, tell us at customercare@hitechrefrigeration.services and we will check it against the register and correct it.
Need any of this confirmed for a tender or audit?
We can provide registration documents, certification copies and manufacturer relationship confirmation for the specific scope you are assessing.
Interested in working at HRS? See current openings at HRS.
Coverage-only districts are those where HRS maintains no public office: Thrissur, Kannur, Kollam, Kottayam, Malappuram, Palakkad, Alappuzha, Idukki, Kasaragod, Wayanad.