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Repair and Warranty

AC & Refrigeration Service: Warranty, Repair & Express Support

Out-of-warranty AC and refrigeration repair, breakdown response, retrofitting, AC shifting, and warranty support across Kerala. Express upgrade available for emergencies.

The Right Repair Route

A service ticket works better when the fault is routed correctly from the start.

The same symptom can mean a routine chargeable repair, manufacturer warranty claim, AMC breakdown, or urgent express case. HRS triages the ticket so the right technician, parts path, and documentation follow.

Repair versus warranty

The ticket is separated into chargeable, HRS-sold warranty, AMC, or express support.

Fault urgency

Critical spaces move differently from normal home and office service calls.

Parts path

Genuine parts and brand workflow are used where available and clearly communicated.

Clear handover

Diagnosis, repair path, exclusions, and next steps are documented after the visit.

Service Routes

Choose the service route that matches the fault and urgency.

One-off repairs, warranty support, express response, and shifting work all need different information at booking.

Out-of-Warranty Repair

Best for: Homes, offices, and commercial sites needing chargeable diagnosis and repair.

HRS focus: Cooling faults, leaks, drainage, gas correction, PCBs, motors, compressors, and controls.

Warranty Support

Best for: Systems HRS sold or authorised brand workflows where warranty status matters.

HRS focus: Brand-recognised diagnosis, genuine parts, and manufacturer documentation.

Express Support

Best for: Hospitals, theatres, server rooms, cold rooms, restaurants, and urgent sites.

HRS focus: Priority routing by site criticality, equipment type, location, and likely specialist need.

Retrofitting and AC Shifting

Best for: Renovations, old-unit replacement, relocation, and route corrections.

HRS focus: Recovery, rerouting, recommissioning, drainage, electrical checks, and practical handover.

How We Deliver This Service

Process Transparency

  • •We first separate the ticket type: chargeable repair, HRS-sold warranty support, AMC breakdown, or express emergency.
  • •Urgent calls are triaged by site criticality, equipment type, fault symptom, location, and likely specialist requirement before routing.
  • •The technician documents the diagnosis, repair path, warranty status, parts requirement, and next step so the client is not left guessing.

Scope Clarity

  • •Chargeable AC and refrigeration repair, breakdown attendance, retrofitting, and AC shifting for the general public across major brands
  • •Warranty-aware service for HRS-sold systems and authorised brand workflows where applicable
  • •Express routing for critical spaces such as theatres, hospitals, server rooms, cold rooms, restaurants, and retail operations

Trust Signals

  • •HRS combines routine repair, warranty handling, AMC priority, and emergency escalation under one service route.
  • •Authorised relationships with Carrier, Daikin, LG, and Midea support cleaner documentation, genuine parts access, and stronger service continuity.
  • •Critical clients benefit from structured triage rather than a generic repair queue when downtime affects operations or safety.

Frequently Asked Questions

Do I need to have used HRS before to book a service call?

No. Most of our service work is for the general public on a chargeable, out-of-warranty basis. You do not need to have purchased the unit from HRS or to be on an AMC. We handle one-off repairs across all major AC and refrigeration brands.

What is the difference between warranty service and out-of-warranty service?

Warranty service applies when the manufacturer is covering the fault, usually because the unit is still inside its warranty period and the failure is a covered defect. We handle this end-to-end for products HRS has sold and for systems where we are the authorised service partner. Out-of-warranty service is regular chargeable repair work, where parts and labour are billed normally.

What does 'express service' mean exactly?

Express is an upgrade on a normal service ticket. If your fault cannot wait for a routine slot, the call gets pushed up the queue and the nearest suitable technician is routed to you on priority. It applies to both warranty and out-of-warranty tickets.

Which brands and product types do you service?

We service major AC and refrigeration brands including Carrier, Daikin, LG, Midea, Voltas, Hitachi, Samsung, Panasonic, Toshiba, and Godrej. HRS is an authorised sales and service partner for Carrier and Daikin, and an authorised service dealer for LG and Midea. Out-of-warranty repair is available across all of the above.

If HRS sold me the unit, what does the HRS guarantee add on top of the manufacturer warranty?

The brand warranty covers the product. The HRS guarantee covers the installation and the long-term service relationship around it. That means we stand behind the workmanship, the commissioning, and the service trail on the unit, not only the components inside the box.

Need AC or refrigeration service?

Share the brand, fault symptom, site type, warranty status, and urgency. HRS will route the ticket as repair, warranty, AMC, or express support.

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