HRS | AC service visit preparation checklist
https://hitechrefrigeration.services/services/ac-service-and-warranty

Equipment
[ ] Record the brand, model, approximate age and number of units.
[ ] Keep the purchase invoice, warranty documents and AMC reference ready.
[ ] Note the last service date and any previous repairs.

Symptoms
[ ] Note when the problem started and whether it is continuous or intermittent.
[ ] Record the displayed error code without opening the equipment.
[ ] Describe cooling, airflow, noise, smell or water-leak symptoms.
[ ] Take photos of the unit and visible issue only where safe to do so.

Location and access
[ ] Share the site address, district and a contact person for the visit.
[ ] Note outdoor-unit height, restricted access and site entry requirements.
[ ] Ask the team to confirm attendance availability and any visit/diagnostic fee.

Before approving work
[ ] Ask which items are covered by the warranty or AMC.
[ ] Ask for the repair scope, labour and parts charges, and GST treatment.
[ ] Confirm any exclusions, extra work and the applicable warranty in writing.
[ ] Agree the next step after diagnosis before approving additional work.

After the visit
[ ] Keep the job report, invoice, parts details and follow-up recommendations.

Do not open electrical panels, handle refrigerant, climb to reach outdoor units,
or attempt repairs. Arrange technician support for faults or unsafe equipment.
This checklist prepares a request; it does not confirm a booking, price or coverage.